HP PartSurfer
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This document answers some of the common questions regarding HP PartSurfer and Service Parts Information (SPI) data. If you have a question or concern that is not addressed here, please refer to our contact page for more detailed help or to contact us via email.
Questions ...
Access to HP PartSurfer
» Do I have to register in order to use HP PartSurfer?
» Is there a cost for using HP PartSurfer?

Common Problems running HP PartSurfer
» Why won't HP PartSurfer run on my computer?
» Internet Explorer 11 users please follow these steps to enable visibility and functionality use within this site.
» Partsurfer website is best viewable on IE9, IE10, IE11, Google Chrome & Firefox.

General Application Questions
» How often is HP PartSurfer updated?
» I thought HP PartSurfer displayed part pricing information. Why do I not see any part prices?

Part/Product and Ordering Questions
» I have found the part that I need. Now how do I order it?
» Why can't I find the part or product that I need on HP PartSurfer? What do I do now?

Answers ...

Access to HP PartSurfer

  • Q.Do I have to register in order to use HP PartSurfer?

    A.HP PartSurfer does NOT require registration. Before you can access data in PartSurfer, you will be asked to select from the list of over 40 countries and regions for which we provide part information. Your selection will be saved in a cookie on your computer, and you will automatically be provided with the correct part information on future visits.

  • Q.Is there a cost for using HP PartSurfer?

    A.We are happy to provide PartSurfer at no cost to assist customers in identifying and purchasing genuine HP parts.


Common Problems running HP PartSurfer
  • Q.Why won't HP PartSurfer run on my computer?

    A.You must be running version 4 or greater of either Netscape Navigator or Internet Explorer to use PartSurfer. Cookies must be allowed, and JavaScript must be enabled.

    If this does not address your problem, please refer to our contact page for more detailed help or to contact us via email.


General Application Questions
  • Q.How often is HP PartSurfer updated?

    A.HP PartSurfer is updated from the main SPI database every Monday through Friday at approximately 6 PM Pacific time.

  • Q.I thought HP PartSurfer displayed part pricing information. Why do I not see any part prices?

    A.Part prices are no longer displayed in PartSurfer for some countries. Web-based applications and other resources for ordering HP parts on-line are now available in most geographies. These interfaces provide access to 'real-time' part prices, as well as dealer and volume discounts, and information on parts unique to your country or region. Click here for information on accessing HP part prices and buying HP parts in your area.


Part/Product and Ordering Questions
  • Q.I have found the part that I need. Now how do I order it?

    A.Based on the country selection chosen when you first use the site, we will detect whether a parts is orderable from the HP Parts Store or not. If a box appears next to the part then click on it to [Add to Cart]. If there is NO box then it may not be orderable. You can also at any time go directly to the HP Parts Store (under the Services menu above) and double check at any time. When your selections are completed, click on the Shopping Cart icon and follow the steps to check availability, part price, and other ordering options available to you in your country

  • Q.Why can't I find the part or product that I need on HP PartSurfer? What do I do now?

    A.HP PartSurfer is intended to identify products and associated parts with the highest volume of parts information requests and provide high-quality data for them, not to provide a 100% solution for all HP products and parts. Some HP products are set up on our centralized repair program, and have few user-replaceable parts. This could be the reason that the part you are looking for is not on HP PartSurfer. For further assistance with service parts information, or to determine the best repair strategy for your HP product, please refer to the resources listed on our contact page.


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