A.HP PartSurfer does NOT require registration.
Before you can access data in PartSurfer, you will be asked to
select from the list of over 40 countries and regions for which
we provide part information. Your selection will be saved in
a cookie on your computer, and you will automatically be provided
with the correct part information on future visits.
A.We are happy to provide PartSurfer at no cost to assist customers
in identifying and purchasing genuine HP parts.
A.You must be running version 4 or greater of either Netscape Navigator or
must be enabled.
If this does not address your problem, please refer to our
contact page for more detailed help or to
contact us via email.
A.HP PartSurfer is updated from the main SPI database every Monday through Friday at
approximately 6 PM Pacific time.
A.Part prices are no longer displayed in PartSurfer for some countries.
Web-based applications and other resources for ordering HP parts on-line
are now available in most geographies. These interfaces provide access
to 'real-time' part prices, as well as dealer and volume discounts, and
information on parts unique to your country or region.
Click here for information
on accessing HP part prices and buying HP parts in your area.
A.Based on the country selection chosen when you first use the site, we will detect whether a parts is orderable from the HP Parts Store or not. If a box appears next to the part then click on it to [Add to Cart]. If there is NO box then it may not be orderable. You can also at any time go directly to the HP Parts Store (under the Services menu above) and double check at any time. When your selections are completed, click on the Shopping Cart icon and follow the steps to check availability, part price, and other ordering options available to you in your country
A.HP PartSurfer is intended to identify products and associated parts
with the highest volume of parts information requests and provide
high-quality data for them, not to provide a 100% solution for all HP
products and parts. Some HP products are set up on our centralized repair program, and have
few user-replaceable parts. This could be the reason that the part you are
looking for is not on HP PartSurfer. For further assistance with service parts information, or to determine the
best repair strategy for your HP product,
please refer to the resources listed on our contact