HP PartSurfer User Guide
Before you continue reading this document, we hope that you will try using HP PartSurfer
first. PartSurfer is designed to be very user friendly, and most users find it easy to
locate the parts information they need without detailed instructions. Simply move your mouse
over any field heading in italics for help on getting started.
This user guide is provided for those who prefer more detailed step-by-step instructions,
or have a need to print and retain documentation on using PartSurfer.
Purpose and Scope . . .
HP PartSurfer is designed to help HP product owners and HP product repair technicians identify
part numbers and other part information, primarily for the purpose of servicing and repairing
HP products. We also provide a direct link to the HP Parts Store (for
U.S. customers only) to allow you to order parts online. PartSurfer does NOT include instructions
for repair, maintenance, or installation of products and parts. If you are not trained in
repairing your product, or are not certain that you know what the exact problem is with your
product, we strongly encourage you to first contact HP technical support to determine the best
repair strategy for your HP product. (Click the contact HP link at the upper left of
the main PartSurfer page for information on product support options.)
Basic Tasks . . .
PartSurfer assists with two basic types of part lookup tasks, with a variety of options for
getting to the information that you need:
- You may need to find or verify a part number and other part information for an HP part, based
primarily on the part's physical description or it's function within your product. You may have
the part in front of you; may have a description of the part from someone else; may know from your
repair experience what part you need... For whatever reason, you need to find the HP part number
and it's associated information, and possibly order the part.
- You may know the part number for the HP part that you need, and simply need to look up part
information and/or order the part. This feature of PartSurfer also provides a list of all HP
products that use a specific part. Please note: the part number of the part currently
recommended by HP for replacement may not be the same as the number that you see on the old part,
or even in your product documentation, as part numbers are sometimes changed as different versions
of a part become available. You should only use this direct part lookup feature if you are very
sure that you know the part number that you need.
System requirements . . .
- Version 4 or greater of Netscape Navigator or Internet Explorer.
- Cookies must be allowed.
- JavaScript must be enabled.
Font conventions used in this document . . .
- Specific actions that you can take within PartSurfer, such as Enter a Model Number or
Select a Keyword are displayed in a bold font for quick reference.
- Screen field headings, such as Part Number or product search: are displayed
in italics.
- Examples of information to be entered by the user, such as
33440-69001 or
laserjet 5 are displayed in a typewriter font.
To find an HP part number and associated information . . .
Follow these step-by-step instructions:
1. Select your country or region . . .
Before using HP PartSurfer, you first need to let us know what country or region you are in. You will
only need to do this once, and it will be remembered in a cookie on your computer for all your
future accesses. Some of our information is tailored
to specific geographic areas. Just select a country or region from the pull-down list at the
upper right of the main screen. If your country isn't listed, select a nearby country, as
information will probably be similar.
2. Identify your hp product . . .
We next need to know what HP product you have in order to help you find the
part(s) that you need. Searching for an HP part by entering a general description (such as
Power Cord, Fusing Assembly, Motherboard, or Cartridge) in any of
the search fields on this screen will probably NOT be successful. After FIRST locating your HP
product, as described below, you will be given several options for finding your part(s). There
are basically three different ways to find your product:
- Enter the model number from your product in the field labeled By model number or name in the
Quick search form at the top of the screen.
The model number is found on the back or bottom of your HP product,
and will be in a format such as C2010A, 33440A or D7399A. If you can take a
moment to find the model number on your product, this will be the most accurate way to locate the
information you need.
OR
- Select the general family that your product belongs to from the area labeled Select your product
to locate
your product by 'drilling down' through all HP product families.
OR
- Enter the name or description of your product in the field labeled By model number or name in the
Quick search form at the top of the screen.
For example, laserjet 5, pavilion 6532 or
omnibook.
If your product search finds a single matching HP product, a screen will be displayed that
will allow you to look up parts information. If your search finds multiple matches (or if you
searched through product families), you will need to select from a list of products for that
family or search result.
3. Retrieve a parts listing or diagram . . .
Once you have specified your product, you will see a form that will allow you
to select from several different ways to view parts listings and diagrams for the product. Choose one of
the following options:
- Select all parts.
This will display a list of all replacement parts for the
product, grouped by keyword and part number.
OR
- Select a keyword.
This will display a list of parts for the keyword. Keywords are
very specific groupings of parts, such as Button, PC Board, Roller, Power Cord.
OR
- Select a category.
This will display a list of parts for the category, grouped by
keyword and part number. Categories are more general groupings of parts, based on location within
the product or functionality, such as Fusing Assembly Parts, External Case Parts, Drives and
Controllers, Electronic Accessories.
OR
- Enter a search value in the string search field.
This will search through all part
numbers and part descriptions for the product, and display a list of all matching parts, grouped
by keyword and part number.
OR
- Select an exploded view title to View a parts diagram.
Selecting the interactive
version will display a clickable parts diagram showing a view of one section of the product. Selecting
the printable view will display the diagram followed by a listing of all parts shown on the diagram.
Read on for details on using parts diagrams to find your part(s).
4. Find your part(s) using a parts diagram . . .
Parts diagrams allow you to visually confirm that you have found the correct part.
You may move your mouse over objects on the interactive diagram for quick part information, or click on the
object for more detail. Please note that parts that are shown in pale gray on some diagrams are
not orderable parts, but are included on the diagram for reference only.
- Move your mouse over an object
to see a pop-up box displaying the keyword and part
number(s) corresponding to the part.
- Click on an object or keyword
for more detailed part information. Information for
the part(s) (in the same format as in a parts listing) will be displayed, followed by a redisplay
of the diagram with a red arrow pointing to the selected part.
- The pop-up box displayed for some diagram objects contains a link labeled ‘View More
Detail’. Click the View More Detail link to display a more detailed view of
the part or assembly.
5. Find your part(s) or part information on a parts listing . . .
Parts listings contain the following fields and features to allow you to
verify part numbers, access part prices (in some countries), and order parts on-line (currently
only for U.S. customers):
- Parts diagram/photo indicator:
a camera icon in the left column of a parts listing entry
indicates that there is a diagram or photo displaying that part. Click on the camera icon
to display either a photograph of the part or a diagram with a red arrow pointing to the part.
(See the previous section for details on using parts diagrams.)
- Qty:
(U.S. only) used to enter quantities for ordering parts from the HP Parts Store
web site. (See details on ordering parts below.)
- Part number:
The HP part number.
- Description:
A detailed description for the part, including information, where relevant,
on where and/or how the part is used within the specific product. Although PartSurfer does not
show real-time part availability information, there are notes in some descriptions to indicate parts
that are no longer available, or that have special ordering requirements.
- The parts listings also include references between exchange and new part
number: Exchange parts are refurbished parts available at a lower price with the return to HP of
the old part. Exchange parts are indicated in the parts listings by the note REQUIRES
RETURN OF DEFECTIVE PART in the description. The corresponding new part number is
displayed immediately following, with it’s information in italics.
6. Order parts through the HP Parts Store (U.S. only) . . .
From any PartSurfer parts listing, enter the desired order quantities for up to four
different parts in the Qty field, and click the Order Selected
Parts button to begin your order. We hope to have linkages soon to online HP parts ordering
tools that are being developed for other countries.
To retrieve ‘quick’ part information and ‘where used’ models if the part
number is known . . .
If you have a specific HP part number, or part number prefix, you may directly retrieve information
for a part or group of parts. Please note that the part number of an HP replacement part will
not always be the same as the part number that you may see on the original part. If the ‘quick’
information lookup fails to find the part number, you should try to identify the current
replacement part number using the ‘standard’ search features of PartSurfer after identifying your
product.
You can use the ‘quick’ part information lookup in two ways:
- Enter a part number prefix followed by '*' in the field labeled By part number
in the search form at the top of the screen.
Example: 33440-*. This will display a parts
listing for all part numbers with that prefix.
OR
- Enter a complete part number in the field labeled By part number in the search form at the
top of the screen.
Example: 33440-69001. This will display a listing of information
for the part number, followed by a list of all HP products that use the part.
